They could be for example, Manufacturing delays (due to global pandemics), Supplier shortages, or shipping delays. Waiting time depends on many factors, which are mostly out of our control. How long do I have to wait for my pre-order / back-order? All orders will be shipped once stock has arrived and full payment has been made, with the exception of Manufacturer Release Dates on some Pre-order Products. In all cases you will be notified if there is a significant price change, from what was originally paid, before shipping. Note: Pre-orders could in some cases be a deposit price, without any knowledge of a final price from the Supplier or Manufacturer. Whilst we try to maintain the lowest possible price, factors such as supplier price and exchange rate fluctuations, could affect the final price when we receive it in store. How much are pre-orders / back-orders? Prices may vary slighlty (from what was paid on the day of the order). What are back-orders? Back-Orders allow you to place an order for a product, that is temporarily out of stock. What are pre-orders? Pre-orders, are an order for a product placed before it is available for purchase. Read more about Insurance and refunds on our Refund Policy page: Read AUSPOSTS statement on Compensation on damaged goods: We CAN NOT ship any dangerous goods internationally, if you place an order for dengerous goods we will have to apply a restocking fee. Hearns Hobbies IS NOT responsible for refunding or replacing a damaged/broken items with no insurance. If you would like insurance please Contact Us beforehand so we can see what can be organised. Please be aware of this before checking out. International shipping by default does not come with insurance. Standard shipping DOES NOT include insurance by default. Hearns Hobbies offers shipping with Insurance / "Extra Cover", however this option is not applied by default and is at the discretion of the buyer to select upon checkout. If an item that is not insured is lost / damaged during delivery / transit then the lost item compensation / refund is up to the discretion of the carrier. It is highly recommended by Hearns Hobbies to opt for additional Insurance or "Extra Cover" to protect your delivery from possible damage or loss on the carriers part. For more information, or if you are buying Internationally? Feel free to read our Shipping Policy before ordering. At Hearns Hobbies, we are very efficient with processing orders (meaning your order may already be packed and sorted) so speedy notification is required to allow for immediate intervention in order to change your details. If you have entered your details incorrectly when you checked out, please contact us via phone or direct message IMMEDIATELY. Please check your details are correct before submitting your order. Incorrect Delivery Info/Contact Details: Hearns Hobbies is not held accountable for incorrect delivery / contact information entered in by the user at checkout. NOTE - On large mail items (over 1 Metre) Large mail items over 1m will have a delay due to shipping via courier being needed. All rights reserved.Order before 11am, and your item will ship same day (Australia Only) If your order is coming from more than one location: We suggest you order with Standard Shipping rather than Express (this is due in part to transportation time between stores to get your order combined and sent from 1 location which will delay your "express" postage option). The timestamp is only as accurate as the clock in the camera, and it may be completely wrong. If the file has been modified from its original state, some details such as the timestamp may not fully reflect those of the original file. This file contains additional information such as Exif metadata which may have been added by the digital camera, scanner, or software program used to create or digitize it.
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